You do your best to help someone. You dedicate time, effort and energy to a client. So why don’t they stick with you? I used to take it very personally if my client wasn’t successful. An important lesson to remember as a Personal Trainer is to not take things personally. We do our best to encourage and support our clients. You cannot reach them all.
I learned this recently working with a client who had never been to a gym before. At 72 years of age, she was anxious and nervous about being in the gym. Although she felt that way, she decided to buy twelve sessions. Over the course of six weeks, we worked together twice a week. As we concluded our final session, I asked her if she planned to continue with me. She looked at me and said, “I don’t think so. I gave it a try but it’s really not my thing. You were lovely and I appreciate your help. I think I’m going to try something else.” Although she was grateful for my help, it just wasn’t her thing. That’s the important thing to take away here. I did what I thought was right and helped her the best way I knew how.
Most of my clients are repeat clients so to have someone not continue makes me sad. You have to keep in mind the simple act of trying is hard enough for people. I knew it was tough for my client from the start. She kept at it and saw it through. I can’t fault her for not giving it a shot. That makes me happy. To lose a client is certainly not a reflection on my lack of ability. Don’t take it personally if that happens to you. You cannot reach everyone and expect them to match your level of enthusiasm. At least if your client leaves, make sure they leave on a positive note.
It was a compliment when this lady told me, “I’d recommend you to anyone. It’s a lovely place and a lovely atmosphere. The people are nice and you really feel welcome. Thank you for that.” I know I have done my job. Although she chose not to continue with me as a client, at least I know she had a good experience. That’s sometimes all you can do. The fact that she’d recommend my services to other people is also a positive.
Your efforts aren’t in vain. Your time and energy can spark someone to make a positive change in their life. Our purpose as trainers is to look out for the best interests of our clients. Their wellness is the most important. I encouraged my client, “To stick with what makes you happy and keep doing it.” We can encourage someone to find something to stick to, even if that means not sticking with you.
Mill Pond Publishing Inc.
30 Mill Pond Drive
Georgetown, ON L7G 4S6