If you want to increase the level of productivity in your business give more feedback.
If you want to impact your culture in a more positive way give more feedback.
If you want to increase employee and member retention give more feedback.
For leaders, it is an important tool for shaping the right behaviours and fostering learning that will ultimately drive better performance.
Why, then, do so many employees not have any idea how to get better or have a clear understanding of how they are doing? The real problem is that most leaders do not like giving feedback. And, if an employee is given feedback they often don’t get the right kind of feedback.
A leader can make dramatic improvements in performance by doing the following steps-
What are your thoughts on this incident?
How might you do things differently next time?
What went well and what could have gone better?
In summary, create an open and honest culture for feedback. Making it a weekly habit will without doubt impact productivity, results, retention and culture.
Paula Comfort has 20+ years of experience in the fitness industry. Most recently she was managing director of Fitness for Spa Chakra Inc., a luxury spa and health club company where she started the division. Previous roles include area vice-president of The Sports Clubs of Canada/Bally Total Fitness. She is currently a partner in her own consulting company, 360 Impact Group. Contact her at email@example.com or 416-565-6025.
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